Community Guidelines & Trust Standards

1. Trust Philosophy

Supafluence is built to foster transparent, verified commercial collaborations between African creators and brands. Every Creator and Business is expected to uphold professional standards and metric integrity.

2. Metric Authenticity & Anti-Fraud Policy

We maintain a zero-tolerance policy against metric falsification:

• No Fake Followers or Bots: Creators must never purchase, incentivize, or use automated bot accounts, click farms, or engagement pods.
• Automated Audits: Supafluence performs automated audits to detect engagement anomalies. Profiles showing artificial inflation will have verification badges revoked.
• Earned Badges: Verification badges cannot be purchased. They are awarded based on verified identity, audit consistency, delivery speed, and client ratings.

3. Prohibited Niches & Restricted Products

The Platform shall not be used to brief or promote:

• Unlicensed financial schemes, Ponzi/pyramid schemes, or get-rich-quick crypto guarantees;
• Banned health products, hydroquinone skin bleaching cosmetics, or uncertified medical treatments;
• Counterfeit merchandise or unauthorized intellectual property;
• Illegal narcotics, weapons, firearms, or fireworks;
• Hate speech, ethnic intolerance, or sexually explicit content.

4. Professional Conduct & Anti-Ghosting

4.1 Respectful Communication: All interactions in Deal Workspaces must remain courteous and professional. Harassment and abuse will result in immediate account termination.

4.2 Response Expectations: Creators should respond to briefs within 48 hours. Brands should provide review feedback within 5 business days. Ghosting active campaigns results in platform penalties.

5. Review Integrity

Only businesses that have completed a verified deal in the Deal Workspace may leave a binding client review. Review extortion, fake reviews, and retaliatory ratings are strictly prohibited.

6. Enforcement & Appeals

Violations can be reported via the in-app Report button or by emailing hi@supafluence.africa.

Enforcement actions range from formal warnings and badge removal to temporary suspension or permanent blacklisting. Appeals may be submitted within 14 days to hi@supafluence.africa.